At Knight Sleep, we take great pride in offering high-quality, custom-made beds designed for lasting comfort and style. As each product is made to order, we do not accept returns or exchanges unless the item is damaged or faulty. If your bed arrives with any damage or fault, we will make it our priority to resolve the issue promptly by arranging a repair or a replacement. Returns for damaged or faulty items must be requested within 7 to 28 days of delivery. In such cases, collection and redelivery will be organised by us and handled on priority. Please ensure the product is kept in its original condition, clean, unused, and well-maintained to be eligible for return. For health and hygiene reasons, we are unable to accept returns of items that have been used.

Knight Sleep aims to deliver all standard furniture items within 3 to 10 days, depending on availability. In the case of special fabric selections or custom designs, delivery may take up to 2 weeks. If any delay occurs, our team will notify you in advance. Delivery is free to most UK areas, though a small charge may apply to certain locations. Once your order is ready, you will receive confirmation of the delivery date via both text message and email. We’ll also provide an estimated delivery time so you can plan accordingly. If you feel your location may be difficult to access, we recommend informing us beforehand so we can prepare for a smooth delivery experience.<br>

Upon delivery, we strongly advise checking the condition of your furniture before the courier leaves. If any visible damage is found, it must be reported immediately to the courier to qualify for a replacement. If damage is noticed after the courier has left, unfortunately, we won’t be able to offer a return or replacement for visible issues. However, if you later discover hidden damage or missing parts, you can still report it—just make sure to provide clear images of the affected area so our technical team can review and assist accordingly.

Knight Sleep Privacy Policy
Knight Sleep is actively committed to protecting the privacy of its customers. We will not disclose any information regarding them unless necessary to provide the services we offer – such as when processing an order and arranging the delivery of products purchased on our website. Our customers’ privacy is very important to us and we will do everything in our control to protect it.

Information collected by Knight Sleep
1. First name
2. Last Name
3. Delivery address
4. Email address
5. Telephone number
6. Your preferred payment method

By registering on knightsleep.co.uk, you are enabled to purchase our products and access other services provided on our website. We may use your contact information, i.e. your email address or telephone number, to get in touch with you in case of an emergency, for example, if there is a problem with your order. This information may also be provided to third-party service providers we work with to complete the fulfilment of your order.

Communication between Knight Sleep and their customers
When you sign up to our website and provide us with your details – such as email address, delivery address and telephone number – you are given the option to explicitly consent to receive further communication related to our products, services and/or offers you may be interested in – normally you would receive this communication via email as a newsletter. This type of communication may also include information regarding third parties’ products you may be interested in.
All knightsleep.co.uk customers can unsubscribe from receiving marketing material, sent by us or third parties, at any moment. This can be done by visiting your account on our website and make the necessary changes in your settings, or opt-out via the unsubscribe button included in all our email communication. You can also opt out by notifying us via email or
post.

Cookie policy
Cookies are small bits of information stored in your browser or hard drive to improve your user experience when visiting websites. Our cookies enable us to keep items stored in your Shopping Cart between visits, but they do not contain any information that could be used to identify you personally.

You can decide not to accept our cookies and still be able to use most of the features provided on our website, including adding products to your shopping cart and make purchases. You can edit your overall cookie preferences via your web browser settings.

Information we store and its security
We take very seriously the security of our customers’ personal details. We have a security policy in place, designed to protect all the personal details we hold on you. We store the information you have provided us on a secure web server, which we believe is a secure and well-protected environment.
Knight Sleep does not keep/store your financial information.

Login details and user access
As a registered user on knightsleep.co.uk, you are required to create a username and a password. By logging in to our website you can access the information we are holding on you, such as your account information. You can log into your online account anytime and anywhere, and you can update, amend or delete any details accessible on your online account.

Under GDPR, you are entitled to access any information we hold on you. We may charge a small fee to cover the administrative costs of complying with your request if this is manifestly unfounded or excessive.
If any information we hold about you is incorrect or out-of-date, please let us know about it so we can update your records and possibly contact you to confirm these changes.
Third party websites
We will not pass your information to third parties, either for free or for a fee, without your prior consent. Links to third party websites you can find on our website or social media profiles are given with the purpose of improving the services we provide. However, we have no control over the third parties’ content on other websites and we do not accept any liability
or responsibility for any material which may offend you. We will do our best in order to provide links that are only appropriate, relevant and of a good quality.

Consent
By becoming an online customer of knightsleep.co.uk, you give us consent to the collection and use of data you have provided as outlined in this privacy policy.